Privacy policy

The data controller is:

Kinioo

Switzerland

For any question about the protection of your personal data, you can contact us at:

hello@kinioo.com

Information about Kinioo’s legal structure will be added once it has been definitively established.

Depending on the features you use, Kinioo may process in particular:

• Information associated with your account, such as your first name, last name and email address.
• Information you voluntarily add to Kinioo, such as appointments, tasks, lists, notes or other information relating to family organisation.
• Information about your family members or the people you invite to join your Kinioo space.
• Documents, images or files you choose to add to the service.
• Information required to manage a subscription or payment.
• Communications exchanged with our support team.
• Certain technical information required for the operation and security of the service, such as the IP address, browser used, device type or technical logs.

Kinioo does not seek to collect more information than is necessary to operate its services.

You may be required to create a Kinioo account using your email address.

When login services provided by third parties are available, such as Google or Apple, those providers may send us certain information needed to identify your account.

The information received depends on the service used and the permissions you grant.

We mainly use your data to:

• Create and manage your Kinioo account.
• Provide features for organising family life.
• Synchronise and share information between authorised members of your family.
• Save and retrieve the information you entrust to us.
• Manage subscriptions and payments.
• Ensure the operation, security and reliability of the service.
• Respond to your support requests.
• Improve Kinioo and develop new features.
• Comply with our legal obligations.

We do not sell your personal data to third parties.

To operate Kinioo, we may use specialised technical service providers, particularly for:

• Hosting and data storage.
• Sending emails and notifications.
• Authentication.
• Payment processing.
• Technical monitoring and security.
• Certain artificial intelligence services.

These providers may use the data to which they have access only in connection with the services they provide to Kinioo and in accordance with the applicable contractual terms.

The list of our main providers may be specified and updated as Kinioo evolves.

Certain Kinioo features may use artificial intelligence systems, particularly through Kiny, Kinioo’s assistant.

When you use these features, certain information needed to process your request may be sent to the technology providers that enable them to operate.

Kinioo aims to limit these transmissions to the information needed to perform the requested task.

Data used by artificial intelligence features remains subject to applicable data protection rules.

The specific arrangements relating to Kiny may be described in greater detail as these features are developed.

Depending on the providers used, certain data may be processed or stored in Switzerland, the European Union or other countries.

When data is transferred to a country whose level of protection is not recognised as adequate, Kinioo implements the appropriate safeguards provided for by applicable law.

We retain your data for as long as your Kinioo account is active or its retention is necessary for the service to operate.

When you delete your account, the associated data is deleted or anonymised within a reasonable period, unless longer retention is necessary for legal, accounting or security reasons, or for the resolution of disputes.

Certain copies may also remain temporarily in our backup systems before they are permanently deleted.

The Kinioo website and applications may use cookies or similar technologies required for their operation, particularly to:

• Maintain your session.
• Secure your account.
• Remember certain preferences.
• Understand in general terms how Kinioo is used.

Where required by law, your consent will be requested before non-essential technologies are used.

We implement technical and organisational measures designed to protect your data against unauthorised access, loss, alteration or disclosure.

These include access control, secure communications, backup and system monitoring mechanisms.

However, no IT service can guarantee absolute security.

Depending on your place of residence and the applicable law, you may in particular request:

• Access to the personal data we hold about you.
• Correction of inaccurate data.
• Deletion of your data.
• Restriction of or objection to certain processing.
• Provision of some of your data in a usable format where provided for by law.

To exercise your rights, contact us at:

hello@kinioo.com

We may ask you for certain information to verify your identity before responding to your request.

You can request the deletion of your Kinioo account and its associated data through the features provided in the application or by contacting us at:

hello@kinioo.com

Certain information may be retained temporarily where necessary to comply with our legal or technical obligations.

Kinioo is designed to make family organisation easier and may therefore contain information about different members of a family.

Anyone who adds information about another family member must ensure that they are authorised to do so.

We pay particular attention to protecting information about children and aim to limit its processing to what is necessary for the operation of the relevant services.

Kinioo will evolve, and certain features may result in new data processing activities.

We may therefore amend this policy so that it reflects changes to our services, providers or legal requirements.

The date of the latest update will always be shown at the top of this page.

For any question about this policy or the use of your data:

Kinioo

hello@kinioo.com